REPLACEMENT & RETURN POLICY

REPLACEMENT POLICY

REPLACEMENT WINDOW: CUSTOMERS ARE ALLOTTED A 7-DAY GRACE PERIOD FROM THE DATE OF DELIVERY TO INITIATE A REPLACEMENT.
ELIGIBILITY CRITERIA: FOR A REPLACEMENT TO BE PROCESSED, THE ITEM MUST MAINTAIN ITS PRISTINE, UNUSED CONDITION AND BE PRESENTED IN THE ORIGINAL PACKAGING WITH ALL TAGS SECURELY INTACT. A LOGISTICS FEE OF RS. 200 WILL BE APPLICABLE FOR THE RETURN PICK-UP AND DISPATCHING THE REPLACEMENT.
ORDER CANCELLATION: ONCE AN ORDER HAS BEEN SHIPPED, IT CANNOT BE CANCELED. IF YOU WISH TO CANCEL AN ORDER BEFORE THE ORDER IS SHIPPED, PLEASE WRITE TO US AT HELLO@SHOPBODYSSEY.COM
SALE PERIOD EXEMPTION: PRODUCTS PURCHASED DURING THE SALE PERIOD CANNOT BE CANCELLED ONCE THE ORDER IS PLACED AND ARE NOT ELIGIBLE FOR RETURN/REFUND/REPLACEMENT.
PRODUCT REPLACEMENT PROCESS: A REPLACEMENT WILL BE DISPATCHED AFTER THE RECEIPT AND VERIFICATION OF THE RETURNED PRODUCT.
DAMAGED OR TAMPERED PRODUCTS: WE RESERVE THE RIGHT TO NOT ACCEPT A RETURN IF; (1) THE PRODUCT/S ARE RETURNED AFTER USE (2) THE PRODUCTS ARE DAMAGED OR TAMPERED WITH (3) THE ORIGINAL TAGS ARE MISSING.
EXCHANGE INVOLVING LOWER AMOUNT: SHOULD A CUSTOMER OPT TO EXCHANGE A PRODUCT FOR ONE OF LESSER VALUE, THE NEW PRODUCT WILL BE DISPATCHED UPON RECEIPT OF THE ORIGINAL. THE REMAINING BALANCE WILL BE FACILITATED AS A CREDIT NOTE. IT'S CRUCIAL TO NOTE THAT THE RETURN OR REPLACEMENT OF THE EXCHANGED PRODUCT IS NOT VIABLE.
DISCOUNT CLARIFICATION: NO DISCOUNTS WILL BE APPLIED TO EXCHANGE ORDERS.

RETURN POLICY

IN THE CASE THAT YOU ARE NOT HAPPY WITH THE PRODUCT AND WISH TO RETURN THE PRODUCT(S) FOR A REFUND, PLEASE SEND US AN EMAIL TO HELLO@SHOPBODYSSEY.COM, MENTIONING YOUR ORDER NUMBER AND REASON FOR RETURN.
PRODUCTS PURCHASED DURING THE SALE PERIOD CANNOT BE CANCELLED ONCE THE ORDER IS PLACED AND ARE NOT ELIGIBLE FOR RETURN/REFUND/REPLACEMENT.
RETURNS ARE ACCEPTED WITHIN 7 DAYS OF YOU RECEIVING THE PRODUCT IF THEY ARE NOT TRIED ON, UNWASHED, AND IN THE ORIGINAL CONDITION YOU RECEIVED THEM WITH PACKAGING INTACT.
WE WILL INITIATE A REVERSE PICKUP FOR THE PRODUCTS THAT NEED TO BE RETURNED. AFTER THE PRODUCTS ARE RECEIVED AT THE FACILITY AND THE PRODUCTS PASS THE QUALITY CHECK, WE WILL INITIATE A REFUND FOR THE PRODUCTS RECEIVED. IT TAKES 7-8 DAYS FOR PRODUCTS TO REACH BACK TO US; ONCE THE PRODUCT REACHES US IT TAKES 48 HOURS FOR US TO PROCESS REFUNDS AFTER QUALITY CHECKS. REFUND WILL BE PROCESS BACK TO THE ORIGINAL PAYMENT METHOD ITSLEF AND WOULD REFLECT WITHIN 5-7 BUSINESS DAYS.
PLEASE NOTE THAT THE SHIPPING CHARGES ALREADY INCURRED ON FULFILLING THE ORDER (RS. 100) WILL BE DEDUCTED WHILE WE PROCESS THE REFUND. THE RETURN SHIPPING CHARGES WILL BE BORNE BY US AS PART OF OUR SATISFACTION GUARANTEE.
IN CASE ANY, OR ALL OF THE PRODUCTS RETURNED BY YOU DO NOT PASS OUR QUALITY CHECK I.E. THEY ARE DEEMED TO HAVE BEEN TRIED, USED, WORN OR WASHED EVEN ONCE; WE WILL NOT BE ABLE TO PROCESS A REFUND FOR THE SAME.
WE TAKE STRINGENT MEASURES TO ENSURE THAT THE ITEMS DELIVERED TO YOU ARE IN PERFECT CONDITION. HOWEVER, THERE IS A REMOTE POSSIBILITY THAT THE ITEM MAY BE DAMAGED DURING TRANSIT OR THAT THE WRONG ITEM IS DELIVERED TO YOU.

MISSING / WRONG / DAMAGED PRODUCTS RECEIVED:

IN THE CASE OF DAMAGED/WRONG PRODUCT(S) BEING DELIVERED, PLEASE SEND US AN EMAIL TO HELLO@SHOPBODYSSEY.COM WITH A FEW IMAGES OF THE PRODUCTS RECEIVED. WE WILL SHIP OUT A REPLACEMENT TO YOU OR PROVIDE A REFUND TO THE SAME PAYMENT METHOD USED WHILE PLACING THE ORDER AFTER WE RECEIVE CONFIRMATION FROM YOUR SIDE. IN CASE YOUR SHIPMENT IS NOT DELIVERED OR IS MISSING, PLEASE REPORT WITHIN 7 DAYS.
IN ONLY SUCH CASES AS GIVEN ABOVE, WE WILL REPLACE THE ITEM AT NO EXTRA COST, PROVIDED THAT THE REQUEST FOR REPLACEMENT/RETURN/REFUND OF AN ITEM IS MADE WITHIN THE STIPULATED TIME FRAME OF 7 DAYS OF RECEIVING THE PRODUCTS. NO RETURNS, REPLACEMENTS OR REFUNDS WILL BE ALLOWED AFTER THE ORDER IS PROCESSED, EXCEPT FOR THE REASONS GIVEN ABOVE.
IF YOU HAVE ANY OTHER ISSUE WE CAN HELP YOU WITH, PLEASE FEEL FREE TO REACH OUT TO US - AS WE HANDLE ALL REQUESTS ON A CASE-TO-CASE BASIS.